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Master Halco Case Study: Infor M3 Implementation

September 28, 2018

 

 

The Client

Master Halco is a leading, premier manufacturing and wholesale distributor of perimeter security fencing. Established in 1961, Master Halco, previously known as Master Fence Fittings, was started by Donovan O’ Donnell who produced a limited variety of chain-link fittings.

In 1980, the company acquired Halco Fence & Wire, and concurrently acquired 12 service centers, and a manufacturing plant specializing in galvanized chain link fence fabric. Three years later, both companies merged their names to be now known as, Master Halco.

 

Business Needs & ERP Selection

Master Halco was using a 20 year old highly- customizable, legacy ERP hardware system that was difficult to maintain, develop and upgrade. It didn’t provide the necessary means to operate and access data that was sustainable to gather sound decision-making assessment to drive performance in the manufacturing and distribution space. The need for a Single ERP system was crucial in driving performance improvements and goal stabilization among company processes. The legacy ERP System applications did not support the business operations cross-functionally; subsequently, causing a silo breakdown in the foundation of operations: sales, finance, manufacturing and supply chain. The architecture of the legacy system was weak and not upgradeable.  Upgrade to new hardware was not possible as the hardware would not be available by 2019, eventually causing ERP support functionality to cease. The legacy system had customizable functionality applications that were outdated and no longer supported; hence, causing the exchange of data to sever among internal business units. There was also a need for a customizable, automated application for manufacturing processes that would bridge the gap between the ERP system and manufacturing operations.

A set of goals and expectations were aligned with a committee taskforce to determine the appropriate Single ERP system package. The committee taskforce was comprised of the following key decision makers: CEO, COO, CIO,CFO, functional experts and additional members on the board.  Master Halco determined that their competitors were using the Infor M3 ERP system at the service level, and decided to do the same. The following factors were discussed in order to define and scope the selection process:

Cost: ERP implementation is costly. The factors surrounding the validity of cost variance was considered in high regard to the magnitude of an ERP implementation project.

Timing: The implementation process should take a little time as possible without disrupting the usual flow of business operations.

Experience: Potential consulting partner has thorough experience in a variety of ERP implementations among different business verticals with good references and professionalism.

After the scoping process was completed, the next step was to determine the selection of a particular Infor M3 implementation vendor that was going to lead the project. The taskforce considered the following:

  • Compile and grade surveys and self-study research after each ERP implementation vendor presented their proposals to the taskforce
  • Consulting company was hired to assist in Master Halco’s requirements (ERP system required little customization as possible), and help determine which ERP implementation vendor was best to tender long-term goal stabilization and business process improvements

Challenges

After vendor evaluation, LeanSwift Solutions, Inc was chosen as the Infor M3 vendor of choice. The implementation of Infor M3 13.4 Cloud Suite initial time range for project completion was estimated at 9 months; however, with delays in consulting resources and additional time for training, the project was extended for another 6 months. There were 11 full-time functional resources added to the project along with 6 part time team members in partnership with the consulting team. The total project took 15 months to complete. Although the extended project timeline was more costly, it did allow the company to go-live in a more stable and controlled environment. Another challenge that Master Halco faced was the compatibility of their label printers. The label printers were not compatible with M3, so the company bought new label printers two weeks before go-live.

Solution

Infor M3 13.4 Cloud Suite is being used among 450 licensed M3 users along with 100+ using the customized Factory Track. The ERP system is being used across the entire organization enterprise: All order to cash, purchase to pay, finance and manufacturing processes.

Results

Due to the Infor M3 13.4 Cloud Suite implementation, Master Halco has met their budgeted profit in the first month after go-live. There were no negative sales impact, and the company has quickly used the new system with an aggressive training schedule among internal business units. This new system has allowed the company to concentrate on sales and processes without using additional resources internally from the IT department.

 

News

LeanSwift Receives Infor’s 2018 Innovation Partner of the Year Award

September 24, 2018

9/24/2018

 

LeanSwift Receives Infor’s 2018 Innovation Partner of the Year Award

Influencing Revenue Growth, Creating Success Stories and Leveraging Extensibility

 

Washington, DC: Infor, a global provider of enterprise software products with 90,000 organizations using its software worldwide, has awarded LeanSwift with its “2018 Innovation Partner of the Year Award” for its innovation in the pre-sales activities, project implementation approach and leveraging extensibility tools to deliver successful projects and create customer success stories.

“It is a great honor to be recognized by Infor for our innovation efforts. We have been investing heavily in areas that impact growth, digitizing business processes and creating reference customers in strategic industries. LeanSwift has been an advocate for leveraging extensibility tools that Infor has provided to address last mile functionality and create an amazing user experience”, said Anise Madh, LeanSwift CEO.

To learn more about how we helped companies grow their business through eCommerce or solve business needs through mobile application, please visit our website and check out these case studies and success stories

  • NorSea
  • Master Halco
  • Propper

About LeanSwift – www.leanswift.com

LeanSwift is an Infor Alliance Partner and a global system integrator of M3 and other Infor products. We have a global reach with a presence and operations in North America, Europe and Asia. Our value proposition is built on M3 consulting services for upgrades and implementations with a strong focus on ION integration, eCommerce, mobility apps, Mongoose and H5 framework. We are cloud specialized and is one of the few partners that specialized and enabled in both M3 CloudSuite and Birst. We bring together people, processes, workflows and critical data to make systems work for your business, customers and build a foundation for growth.

News

Birst Webinar: Turning Infor M3 Data Into Actionable Insights

September 14, 2018

 

Turning Infor M3 Data Into Actionable Insights with Birst Business Intelligence

Optimizing organizational data and making sound data-driven decision making processes into actionable insights as well as improved operational efficiencies are always on the wish list of IT & Financial corporate teams. Fortunately, all of those goals can be made a lot easier to reach with the help of Birst Business Intelligence solution. But not just any software is well-suited for the task. You need a modern solution with powerful reporting capabilities to give you unprecedented access to data.

Join this 45-minute webinar to learn more about the industry-leading Business Intelligence solution for Infor M3 users, Birst. During the webinar, you’ll learn:

  • How Birst Business Intelligence solution can connect an entire organization’s business units using BI instances.
  • Build an analytical solution using raw Infor M3 data and Birst.
  • First hand look at Birst during a live product demo.

Date: Thursday, September 20, 2018

Time: 2:00PM – 2:45PM (EDT)

Click here to reserve your spot today!

News

NorSea Group Case Study

May 14, 2018

NorSea Group: Magneto Customer Portal Implementation Phase 1

 

NorSea Group is a privately-owned company founded in 1965. The company provides supply bases and integrated logistics solutions to the offshore industry. NorSea Group also provides offshore wind services through the subsidiary NSG Wind. The group and its associates and joint ventures operate nine supply bases along the coast of Norway, as well as supply bases in Denmark and the UK. The services they provide include supply base and port operations, integrated logistics and marine and engineering services.

Business Needs

NorSea Group recognized their shortfalls in customer service and the demand from customers for instant support and improved communication. Being an integrated logistics solutions company operating in the maritime industry, NorSea Group wanted to provide a self-service automated, customer portal to create an engaging, responsive experience for its customers. Implementation had to involve a self-service functionality through a new portal to enable B2B customers to order vessel and base services. There was also the need to receive a reference/confirmation number as soon as the customer request was inputted, and to ascertain the status of their order.

  • Reduce communication with customer service and facilitate customer engagement
  • Provide high-quality customer service
  • Satisfy customer feedback on a simplified and robust customer portal
  • Secures information to bypass queues and/or waiting on return calls or emails
  • Streamline service processes
  • Reduce labor costs

Business Solution

The first phase of implementation included basic functionalities to establish a web presence, allowing customers to submit vessel and base service requests, view their request details and confirmation numbers.

The customer portal is being leveraged by the Magento ecommerce platform; however, by default, Magento does not offer a framework to book a service, but instead allows customers to purchase a product. To overcome this obstacle and concurrently meet NorSea’s business needs in providing a robust, self-service customer portal, LeanSwift took advantage of Magento’s platform functionalities as well as adding multiple, customizable features to serve the customer portal. NorSea Group is currently using the self-service customer portal with customized applications to serve and meet their customer’s needs. 

Benefits

  • Reduction in direct calls to customer service centers
  • Significant cost savings
  • Increased efficiency
  • Improved customer relations

LeanSwift goes above and beyond the standard and conventional industries limitations and leverage Magento to provide solutions to ease any company’s day to day activities.

News

Ecommerce Webinar: Digitizing your Sales Process in Infor M3

May 14, 2018

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Did you know that 93 percent of B2B buyers prefer to purchase online, with self-serve information, direct from vendors?

In today’s crowded B2B marketplace, buyers demand an easy, intuitive shopping experience that’s so good it feels like B2C. And if you can’t meet these demands, your competitors will.

Join our webinar to learn about how you can bring your Sales process to a whole new level, with LeanSwift’s new Digital Package for Infor M3.

Presenter: 

Johan Axelsson, Founder/ President of LeanSwift, entrepreneur and 25+ years experience working with Infor M3/ Lawson and Movex. (LeanSwift is an Infor Alliance Partner)

May 24, 2018 11:00 AM Eastern Time (US and Canada)
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News

LeanSwift visiting User Groups!

April 20, 2018

LeanSwift is very busy visiting User Groups in different countries right now. This is a good way to interact with the customers and learn first hand about challenges and wish lists.  We make it our goal to keep up with what our customers want and what they are looking for. In March we were at M3UA in UK, then we participated at MUGA (M3 Usergroup Americas)  in Seattle, after that Infoteam in Norway and this week we attended MAF (Movex/ Lawson M3 Användarförening) in Stockholm, Sweden.

Since one of our solutions includes eCommerce and an integration with Magento, we are heading to Las Vegas next week to visit the yearly IMAGINE convention.  It is busy times and we love it!

                        

         

 

News

LeanSwift at Infoteam in Norway

April 12, 2018

LeanSwift Inc at the M3 user event Infoteam in Norway represented by Patrik Hallberg and Johan Jigerström. This year Inger Lise Helle from our customer NorSea Group talked about the digitalization of their customer process. To improve internal processes and the customer experience they have launched a customer portal that extends M3 to empower customer self-service.

News

Infor NEXT in London

December 4, 2017

 

LeanSwift (Patrick Hallberg, General Manager EMEA & Kris Venka, Sales Manager EMEA) attending Infor NEXT, in London!  Infor NEXT covers all the latest updates on Infor’s product and technology strategy, as well as strategic announcements.  Do you want to hear more about it?  Contact Kris@leanswift.com

 

News

LeanSwift EMEA General Manager Announcement

September 7, 2017

It is with great pleasure to announce that Patrik Hallberg has joined LeanSwift and will be leading our expansion in Europe, Middle East and Asia. Patrik will lead our efforts to grow our services and product footprints in these markets.

Patrik has an extensive background and experience in ERP business development, application development and services delivery. All this experience is around Infor M3 which aligns very well with LeanSwift’s vision. He has spent more than 20 years in this space and has helped many organizations grow. We are excited to have Patrik onboard and we are looking forward to growing the LeanSwift brand around the globe.

Please join us in welcoming Patrik to the LeanSwift family!

News

LeanSwift expanding with new CEO

August 7, 2017

LeanSwift is a leading Infor Alliance Partner with focus on Infor M3, eCommerce and Mobile apps. Since inception in 2011 the LeanSwift team has expanded to 60 employees servicing 70+ customers globally. LeanSwift is now established as the global leader in eCommerce and mobile apps for Infor M3 customer. LeanSwift is happy to announce Anise Madh as new CEO to lead the continued expansion.

Johan Axelsson, the former CEO and one of the founders says “I am very happy and excited to have Anise onboard! This is an important milestone for the LeanSwift Group. I’ve had the opportunity to work with Anise in his role as COO and I’m confident that he will take LeanSwift to the next level. I will continue to drive sales, pre-sales and continue to help our customers digitize their processes. This is the beginning of a new great chapter in the LeanSwift story!”

Anise Madh has served as the LeanSwift COO for the past 18 months. Anise has an MBA from Eastern Michigan University, he is CPIM certified and has held positions of Director of Supply Chain and Process Improvement Manager at Oldcastle.

Anise Madh, the new CEO says “I am honored to have the trust of LeanSwift founders and to be chosen to lead the company! This is an exciting time for LeanSwift; M3 has benefited from significant investment in its technology, extensibility tools and cloud offering. The opportunities are abundant and we must move fast to capitalize on this growth. My main job is to grow the business through innovation and investment in M3 services, eCommerce and mobility, recruit new talent and grow our team and deliver successful projects to create reference customers and generate new opportunities.”

 

About The LeanSwift Group

  • Infor Alliance Partners for Infor M3
  • Global leader in eCommerce and Mobile apps for Infor M3
  • Offices in the US, Scandinavia and India
  • 60+ employees
  • 70+ customers
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