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Master Halco Case Study: Infor M3 Implementation

September 28, 2018

 

 

The Client

Master Halco is a leading, premier manufacturing and wholesale distributor of perimeter security fencing. Established in 1961, Master Halco, previously known as Master Fence Fittings, was started by Donovan O’ Donnell who produced a limited variety of chain-link fittings.

In 1980, the company acquired Halco Fence & Wire, and concurrently acquired 12 service centers, and a manufacturing plant specializing in galvanized chain link fence fabric. Three years later, both companies merged their names to be now known as, Master Halco.

 

Business Needs & ERP Selection

Master Halco was using a 20 year old highly- customizable, legacy ERP hardware system that was difficult to maintain, develop and upgrade. It didn’t provide the necessary means to operate and access data that was sustainable to gather sound decision-making assessment to drive performance in the manufacturing and distribution space. The need for a Single ERP system was crucial in driving performance improvements and goal stabilization among company processes. The legacy ERP System applications did not support the business operations cross-functionally; subsequently, causing a silo breakdown in the foundation of operations: sales, finance, manufacturing and supply chain. The architecture of the legacy system was weak and not upgradeable.  Upgrade to new hardware was not possible as the hardware would not be available by 2019, eventually causing ERP support functionality to cease. The legacy system had customizable functionality applications that were outdated and no longer supported; hence, causing the exchange of data to sever among internal business units. There was also a need for a customizable, automated application for manufacturing processes that would bridge the gap between the ERP system and manufacturing operations.

A set of goals and expectations were aligned with a committee taskforce to determine the appropriate Single ERP system package. The committee taskforce was comprised of the following key decision makers: CEO, COO, CIO,CFO, functional experts and additional members on the board.  Master Halco determined that their competitors were using the Infor M3 ERP system at the service level, and decided to do the same. The following factors were discussed in order to define and scope the selection process:

Cost: ERP implementation is costly. The factors surrounding the validity of cost variance was considered in high regard to the magnitude of an ERP implementation project.

Timing: The implementation process should take a little time as possible without disrupting the usual flow of business operations.

Experience: Potential consulting partner has thorough experience in a variety of ERP implementations among different business verticals with good references and professionalism.

After the scoping process was completed, the next step was to determine the selection of a particular Infor M3 implementation vendor that was going to lead the project. The taskforce considered the following:

  • Compile and grade surveys and self-study research after each ERP implementation vendor presented their proposals to the taskforce
  • Consulting company was hired to assist in Master Halco’s requirements (ERP system required little customization as possible), and help determine which ERP implementation vendor was best to tender long-term goal stabilization and business process improvements

Challenges

After vendor evaluation, LeanSwift Solutions, Inc was chosen as the Infor M3 vendor of choice. The implementation of Infor M3 13.4 Cloud Suite initial time range for project completion was estimated at 9 months; however, with delays in consulting resources and additional time for training, the project was extended for another 6 months. There were 11 full-time functional resources added to the project along with 6 part time team members in partnership with the consulting team. The total project took 15 months to complete. Although the extended project timeline was more costly, it did allow the company to go-live in a more stable and controlled environment. Another challenge that Master Halco faced was the compatibility of their label printers. The label printers were not compatible with M3, so the company bought new label printers two weeks before go-live.

Solution

Infor M3 13.4 Cloud Suite is being used among 450 licensed M3 users along with 100+ using the customized Factory Track. The ERP system is being used across the entire organization enterprise: All order to cash, purchase to pay, finance and manufacturing processes.

Results

Due to the Infor M3 13.4 Cloud Suite implementation, Master Halco has met their budgeted profit in the first month after go-live. There were no negative sales impact, and the company has quickly used the new system with an aggressive training schedule among internal business units. This new system has allowed the company to concentrate on sales and processes without using additional resources internally from the IT department.

 

News

LeanSwift Receives Infor’s 2018 Innovation Partner of the Year Award

September 24, 2018

9/24/2018

 

LeanSwift Receives Infor’s 2018 Innovation Partner of the Year Award

Influencing Revenue Growth, Creating Success Stories and Leveraging Extensibility

 

Washington, DC: Infor, a global provider of enterprise software products with 90,000 organizations using its software worldwide, has awarded LeanSwift with its “2018 Innovation Partner of the Year Award” for its innovation in the pre-sales activities, project implementation approach and leveraging extensibility tools to deliver successful projects and create customer success stories.

“It is a great honor to be recognized by Infor for our innovation efforts. We have been investing heavily in areas that impact growth, digitizing business processes and creating reference customers in strategic industries. LeanSwift has been an advocate for leveraging extensibility tools that Infor has provided to address last mile functionality and create an amazing user experience”, said Anise Madh, LeanSwift CEO.

To learn more about how we helped companies grow their business through eCommerce or solve business needs through mobile application, please visit our website and check out these case studies and success stories

  • NorSea
  • Master Halco
  • Propper

About LeanSwift – www.leanswift.com

LeanSwift is an Infor Alliance Partner and a global system integrator of M3 and other Infor products. We have a global reach with a presence and operations in North America, Europe and Asia. Our value proposition is built on M3 consulting services for upgrades and implementations with a strong focus on ION integration, eCommerce, mobility apps, Mongoose and H5 framework. We are cloud specialized and is one of the few partners that specialized and enabled in both M3 CloudSuite and Birst. We bring together people, processes, workflows and critical data to make systems work for your business, customers and build a foundation for growth.

News

Birst Webinar: Turning Infor M3 Data Into Actionable Insights

September 14, 2018

 

Turning Infor M3 Data Into Actionable Insights with Birst Business Intelligence

Optimizing organizational data and making sound data-driven decision making processes into actionable insights as well as improved operational efficiencies are always on the wish list of IT & Financial corporate teams. Fortunately, all of those goals can be made a lot easier to reach with the help of Birst Business Intelligence solution. But not just any software is well-suited for the task. You need a modern solution with powerful reporting capabilities to give you unprecedented access to data.

Join this 45-minute webinar to learn more about the industry-leading Business Intelligence solution for Infor M3 users, Birst. During the webinar, you’ll learn:

  • How Birst Business Intelligence solution can connect an entire organization’s business units using BI instances.
  • Build an analytical solution using raw Infor M3 data and Birst.
  • First hand look at Birst during a live product demo.

Date: Thursday, September 20, 2018

Time: 2:00PM – 2:45PM (EDT)

Click here to reserve your spot today!

News

NorSea Group Case Study

May 14, 2018

NorSea Group: Magneto Customer Portal Implementation Phase 1

 

NorSea Group is a privately-owned company founded in 1965. The company provides supply bases and integrated logistics solutions to the offshore industry. NorSea Group also provides offshore wind services through the subsidiary NSG Wind. The group and its associates and joint ventures operate nine supply bases along the coast of Norway, as well as supply bases in Denmark and the UK. The services they provide include supply base and port operations, integrated logistics and marine and engineering services.

Business Needs

NorSea Group recognized their shortfalls in customer service and the demand from customers for instant support and improved communication. Being an integrated logistics solutions company operating in the maritime industry, NorSea Group wanted to provide a self-service automated, customer portal to create an engaging, responsive experience for its customers. Implementation had to involve a self-service functionality through a new portal to enable B2B customers to order vessel and base services. There was also the need to receive a reference/confirmation number as soon as the customer request was inputted, and to ascertain the status of their order.

  • Reduce communication with customer service and facilitate customer engagement
  • Provide high-quality customer service
  • Satisfy customer feedback on a simplified and robust customer portal
  • Secures information to bypass queues and/or waiting on return calls or emails
  • Streamline service processes
  • Reduce labor costs

Business Solution

The first phase of implementation included basic functionalities to establish a web presence, allowing customers to submit vessel and base service requests, view their request details and confirmation numbers.

The customer portal is being leveraged by the Magento ecommerce platform; however, by default, Magento does not offer a framework to book a service, but instead allows customers to purchase a product. To overcome this obstacle and concurrently meet NorSea’s business needs in providing a robust, self-service customer portal, LeanSwift took advantage of Magento’s platform functionalities as well as adding multiple, customizable features to serve the customer portal. NorSea Group is currently using the self-service customer portal with customized applications to serve and meet their customer’s needs. 

Benefits

  • Reduction in direct calls to customer service centers
  • Significant cost savings
  • Increased efficiency
  • Improved customer relations

LeanSwift goes above and beyond the standard and conventional industries limitations and leverage Magento to provide solutions to ease any company’s day to day activities.

News

Ecommerce Webinar: Digitizing your Sales Process in Infor M3

May 14, 2018

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Did you know that 93 percent of B2B buyers prefer to purchase online, with self-serve information, direct from vendors?

In today’s crowded B2B marketplace, buyers demand an easy, intuitive shopping experience that’s so good it feels like B2C. And if you can’t meet these demands, your competitors will.

Join our webinar to learn about how you can bring your Sales process to a whole new level, with LeanSwift’s new Digital Package for Infor M3.

Presenter: 

Johan Axelsson, Founder/ President of LeanSwift, entrepreneur and 25+ years experience working with Infor M3/ Lawson and Movex. (LeanSwift is an Infor Alliance Partner)

May 24, 2018 11:00 AM Eastern Time (US and Canada)
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Uncategorized

eCommerce strategies with Infor M3

September 8, 2016

eCommerce is a fast paced area where new technologies and consumer driven trends are constantly changing the landscape. Join us for a webinar where we help you understand new trends, vital KPIs and how to ensure that your eCommerce strategy aligns with your business needs.

This webinar is applicable to Infor customers that do wholesale, retail or a combination of both. If you don’t have an eCommerce strategy today, then this webinar will be a good start. (In short, if you receive orders and they are not 100% EDI orders, then this webinar is for you!)

 

Nancy R. Brett, MBA International Management, Distinction (University of London), Senior solution architect and 10+ years of eCommerce with Lawson, Infor and LeanSwift.

News

Gefleortens Mejeri is live!

August 25, 2016

Gefleortens Mejeri has chosen LeanSwift for their eCommerce integration for Infor M3. Gefleortens Mejeri is a dairy company in Sweden. The project includes one of their supplier sites and since this is a food & beverage company, LeanSwift has delivered a solution which includes behavior with delivery schedules.  Next step is to roll all customers into their system.  The benefits of a webshop is quickly falling into place for Gefleortens Mejeri!  We are proud to be part of Gefleortens Mejeri’s eCommerce solution!

News

Florida Companies to Watch winner!

August 17, 2016

LeanSwift Solutions is among 50 statewide companies expected to see significant growth over the next several years. LeanSwift was selected from more than 500 nominees for Florida Companies to WatchSM, a statewide program managed by economic development group GrowFL, in association with the Edward Lowe Foundation.

LeanSwift’s management team, competitive market position and strong community involvement were among several factors that put them in contention for the award.

“These stand-out companies are all led by entrepreneurs, and have demonstrated their capacity and intent to grow,” said Dr. Tom O’Neal, executive director of the Florida Economic Gardening Institute and associate vice president for the University of Central Florida’s Office of Research and Commercialization. “They also all have critical intellectual property or a niche position that gives them a competitive edge in their markets,” he said.

This is a strong group of companies that deserve this special recognition given annually to the state’s top second stage companies,” said Dr. O’Neal. Second-stage companies are defined as those with six to 150 full-time employees and between $750,000 and $100 million in annual revenue. There are many programs and incubators promoting start-up businesses; GrowFL is the only Florida program that focuses exclusively on second-stage companies.

“It is a great honor for us to receive this recognition, said Johan Axelsson, CEO at LeanSwift.  ”We are a young company and we have grown quickly since our start 2011. Earlier this year CIOReview selected LeanSwift as one of the 20 Most Promising Manufacturing Tech Solution Providers of 2016.  Our team works very hard and deserve all the recognition they can get.  They always go the extra mile to bridge gaps and build strong, long-lasting relationships with our customers. Keywords are Trust and Accountability! said Johan Axelsson”

 

The 50 companies named the 2016 Florida Companies to Watch generated a total of more than $1.1 billion in revenue and added nearly 1,200 employees between 2012 and 2015.  Together, the companies project a 30 percent increase in revenue and 33 percent increase in job growth in 2016.

Companies named to the list will be officially recognized November 3rd at the Hard Rock Live, Universal CityWalk, Orlando.

 

For more information, visit https://lnkd.in/eSHQAxJ

News Uncategorized

Snapshots Inforum in NYC

August 9, 2016

With several thousand people at the Javits Center in NYC, the LeanSwift team had an amazing experience meeting with customers and partners in the Infor M3 business world.  This is a yearly event with a mix of educational sessions, social events and an exhibit/ convention.  LeanSwift was working the floor in booth #174, as well as hosting a wonderful evening at one of the roof top bars in the City.  Here are some snapshots from the event…

Javits Center

Booth33

 

LeanSwift shirt

Roof top party 2

Roof top party

Infor

 

News

Mobile First for Infor M3 LIVE!!!

July 14, 2016

With MobileFirst for Infor M3 LeanSwift has created a mobile interface for M3 on the go that gives you on-demand ERP functionality. The various functionality is available through LeanSwift Marketplace and the app itself is available on Apple’s App Store.

Available functionality currently includes Delivery Confirmation, Pick Reporting, MO Verification, Stock Transfer & Inventory Counting and Customer Information, with more planned to be continuously released. Everyone in the M3 Community is encouraged to put in their wish for their favorite App.  This is a huge step in for Infor M3 and mobility!

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